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9 of the Most Exciting Things from Laserfiche Empower 2020

This year, three of us from Datamation headed out to Long Beach, CA for the 2020 Laserfiche Empower conference. Not only were we delighted to escape the cold for a bit (we’re based just outside of Chicago), but it was an excellent opportunity to learn more about Laserfiche, their products, and just why customers love it so much.

We went to classes, keynote speeches, labs, and various presentations to find out as much as we could about how people use Laserfiche and upcoming Laserfiche products. A lot of information was shared, but here are the 9 of the most exciting things from the conference.

Please note: some of these features have already launched on Laserfiche Cloud. Some are still being developed but should be released soon.

laserfiche empower 2020 sign

1. New Feature: Direct Share

Available now on cloud and coming soon to on-premise systems, Direct Share allows you to share content from your Laserfiche repository with people outside of your organization. So instead of having to download a file and attach it to an email, or download the file and put it on an FTP site, you can enter the end user’s email and the system will send them a link to download it. It’s perfect for all files, but especially those that are too big for email.

Other Direct Share features:

  • Document stays in your repository
  • You set an expiration date for the access link
  • Every interaction is noted in an audit trail
  • You set a password for the content
  • Long, alphanumeric URLs are individually generated so people can’t just stumble across the document
  • Administrators can see exactly what content has been shared and downloaded

2. More Machine Learning (ML) and Artificial Intelligence (AI)

As businesses generate and intake more data, everyone is going to need more assistance to keep track of it. That’s why Laserfiche is focusing on using more machine learning and artificial intelligence in its products.

Some of things ML & AI can help with:

  • Clean up repositories by finding duplicate files or moving documents into correct folders
  • Intelligent content tagging
  • Find and redact sensitive data
  • Enhance search by including concepts, synonyms, and picture recognition
  • Immediately route invoices

And speaking of invoices, that brings us to our next feature.

3. New Feature: Smart Invoice Capture

Laserfiche product managers told us that one of the first things they wanted to use machine learning for was processing invoices. However, as anyone who works in accounts payable knows, all invoices are drastically different.

Laserfiche’s machine learning will read the different kinds of invoices and pull out the invoice number, amount due, and other key information without zonal OCR or manual data entry.

The company is hoping to launch the product in the next few months, but you can give it a try right here. And as they told us at Laserfiche Empower, if you upload a sample invoice now, it’s much more likely that Laserfiche will be able to read your invoices when it officially launches.

laserfiche empower 2020 melissa henley

4. Laserfiche Helps with Contract Lifecycle Management

Knowing that contract lifecycle management keeps growing in complexity and that mismanagement of contracts can be very costly, Laserfiche wants to be a solution.

By using Laserfiche to manage your contracts, you can:

  • Use electronic signatures that integrate directly with Laserfiche
  • Don’t have to print out hundreds of pieces of paper
  • Save time by sending contracts with Direct Share
  • Automate and monitor every step of the lifecycle

You can learn more about managing contracts here.

5. New Solution: Laserfiche Vault

Laserfiche Vault is perfect for an industry like finance, where it’s imperative that you store documents for a set time and they must be in a non-rewritable, non-erasable format that meets WORM (Write Once, Read Many) requirements. Basically, once you put a document in your Laserfiche Vault, you can’t edit it at all until it meets its retention period and is purged.

Laserfiche Vault is only on cloud, but it’s simple to set up. It only takes two clicks to change a repository to Laserfiche Vault. Again, as anything inside Laserfiche Vault is unchangeable, it’s recommended that you set up a brand-new repository. You wouldn’t want the documents you use every day to suddenly be inaccessible!

A cloud-based system means that once your files are uploaded, they’re backed up in data centers across the world. So even if one data center has a problem, you won’t lose your important documents.

Other features of Laserfiche Vault:

  • Simplify compliance, even with the most stringent regulatory requirements
  • Designed specifically for audits
  • Laserfiche can act as a designated third party to handle requests from the SEC

laserfiche empower 2020 laserfiche vault presentation

6. New Feature: Robotic Process Automation (RPA)

Laserfiche Cloud recently launched RPA (also known as “bots”), but we really got to see them in action at Empower. We attended a demo where we watched the product manager create a bot to transfer data from one system into Laserfiche to assist in an HR onboarding process.

The best part? All three of us walked away from that class ready to go program a bot. The bots don’t require any coding, so even non-technical employees can program them.

Robotic Process Automation is used to automate repetitive tasks, integrate legacy applications that may not have an API, and minimize data entry errors. As the product manager put it, it’s the right tool to close any automation gaps in your workflow.

If you want to learn more about RPA, make sure that you check out our blog post: The Beginner’s Guide to Robotic Process Automation (RPA)

7. New Feature: Customize Laserfiche Forms Without CSS

If you’ve been using Laserfiche Forms, then you know that while a form is simple to build, you could only put fields in a straight line. If you wanted to customize anything about the look or feel, you had to use CSS, get a developer, or ask your Solution Provider.

Soon you’ll be able to reposition form fields with easy drag and drop. You can place multiple fields on one line and then resize how large you want the boxes to be.

As a bonus, you can also use this layout editor to change the location and placement of fields on the metadata pane within the repository.

laserfiche empower 2020 guy kawasaki

8. New End-to-End Industry Solutions

Historically, organizations tailored their Laserfiche software specifically to their needs: you start with the basic document management and add on other products.

As a Laserfiche Solution Provider, we still believe that’s the best way to get the perfect system for your business (and of course we’d be happy to help craft that with you!). However, there is a lot of functionality within Laserfiche and it can be a little overwhelming to start. This is especially true if you want to get your system up and running as quickly as you can.

The solution? A bundle of Laserfiche products and features selected specifically for your industry. With tens of thousands of installations, Laserfiche knows which tools and business processes organizations within the same industry tend to use.

These solutions mean easier pricing, simpler installation, and powerful functionality at launch.

9. Laserfiche Aspire

Laserfiche Aspire is the one-stop-shop for anything related to learning and training for Laserfiche. To access it, go to the Laserfiche support site, hover over the word Learn, and then click Aspire. If you haven’t access certification courses before, you will be prompted to make an account. You do need to be a Laserfiche customer to access these resources.

This site has everything from 3-4-minute quick tip videos to robust Laserfiche certification courses. Like your favorite streaming service, Aspire has content grouped into “Featured,” “Most Popular,” and “Inspired by Your Subjects.” The platform uses machine learning to analyze which courses and videos you’ve already completed to suggest what content you’ll like next.

Laserfiche Aspire consolidates formalized learning content and guides. If you’re looking for support, make sure that you contact your Solution Provider or visit Laserfiche Answers.

This wasn’t even close to everything discussed at Empower. We learned a lot and we’re excited to work with our customers on even better ways to automate their business processes.

Did you attend Laserfiche Empower? If so, do you agree with us? If not, which are you most excited about? Reach out to us on LinkedIn or Twitter to let us know!

If you’d like to learn more about Laserfiche, don’t hesitate to contact us or give us a call at (630) 321-0601.

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2020-03-05 14:41:12

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Make a Document Management Plan for Your Office Relocation!

There are dozens of things to think about once you decide to move offices: furniture, color scheme, the impact on employees…dozens of things that need to be thought of and planned for when you relocate. As much as we hate to do it, let us add one more thing to your plate: document management plan. Not only does the information on your paper files need to go with you to your new office, but ideally it should also be accessible during the relocation process.

Moving is the perfect time to fully think about your current document management and how you can streamline it going forward. Consider these six things while deciding what’s going to be best for your organization.

1. Do you have a complete understanding of your current document situation?

Before making any improvements, you’re going to need to have a full understanding of your current documents. Take an inventory of all your current business documents. Make sure that you touch base with all departments within your company as there are operational documents, HR files, accounts payable, tax documents, invoices, security logs, etc. and you want to have everything accounted for.

Once you’ve spoken with the different departments in your office, create a master list of your documents and their current location. Don’t worry if you don’t have specifics – even a generalized list of types will be a huge help in future planning.

2. How are your documents organized?

You can research the answer to this question either during or after you ask about the different documents being stored in your office. But basically, you should have a sense of what everyone is doing with their documents. Has each department come up with their own unique filing system? Is everything stored in a central location? Is there a consistent process for how paperwork is managed?

Ask the employees who work with the documents what they think about the current process. Is it easy to find what they need? Is there anything they would like to change?

3. Are all the documents you have necessary?

benefit fund paperwork filesThis isn’t always the easiest question to answer. Some documents have specified retention periods due to local and federal laws or compliance guidelines. In addition to that, it’s likely that your organization has created some of their own retention rules.

However, it’s also possible that because retention guidelines can be intricate and confusing, someone somewhere along the line just decided that you’re going to keep everything. And while that may seem great for potential audits, that’s not so great for your storage space.

This is a good time to review and enforce document retention guidelines so you’re not spending the money to transfer paper that you don’t need. This is also the time to consider if you rather digitize your paper, microfilm, and/or oversized documents. No matter what, it’s going to be great to start over in your new space with a streamlined document management approach.

4. How much space do you want to devote to physical document storage in your new office?

This goes along with point three, but sometimes it’s easy to underestimate how much room those boxes and filing cabinets are going to take up. Being strict with your retention guidelines will help, but not eliminate, your paper files.

Estimate how much paper you accumulate in a six-month period and multiply based on the appropriate retention period. Will you have the room for that paper? Can you visualize where your storage will be in the new office?

Again, you may want to consider digitizing your files. This allows you to bring all of your information over to the new office but without the paper. Then to keep paper files under control, you can convert some paper forms to electronic and/or purchase a scanner to convert files yourself.

5. How sensitive/critical are your documents? Do you have any compliance issues?

When you’re planning your move, you’ll want to make sure that you have access to important files that you could need at a moment’s notice. Consider this as you’re boxing up files for the move.

Even more important, make sure that you make physical or digital copies of anything you’ll absolutely need when you move. Even with the best office relocation plan, accidents happen and documents can go missing. This can be a disaster for your clients or a potential audit.

Consider having an electronic backup of all, or at least of your in-use files, so that you have access if something happens to your paper copies.

6. How much of your resources can you commit to maintaining your paper files?

Even once you understand the current state of your documents and smooth out any compliance risks, you still need to think about if the resources dedicated to paper records is worth it. If you’re thinking about moving all of your records, it’s going to require a bunch of space in the new office and personnel to sort, assess, refile, unpack, and repack the files.

Just think about what you can use that space for and what better tasks your employees could be doing.

Once you think through these six points you’ll be well on your way to streamlining how your business handles records.

office relocation checklist

For more on relocating offices, including a printable checklist, download our free guide!

Have any questions about a document management plan? Want to give us feedback on this post? Reach out to us on Twitter or LinkedIn!

This post is part of the Datamation Guide to Office Relocation.

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2019-11-12 06:00:34

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Which File Format Should I Use for Scanned Documents?

So you’ve decided take your office paperless and are going to scan your documents or outsource the project. That’s great! There are lots of things to consider, but one item on the checklist should be which file format you’re going to use to store your scanned documents.

Let’s cover the most common types of file formats used in document scanning and which one may be best for your company.

As a disclaimer: we know that different file formats are good for different uses. This blog post and our opinions reflect our observation and usage from over 25 years in the industry.

PDF: Portable Document Format

PDF files are one of the most common file formats for scanned documents (and just about any kind of electronic document). Adobe designed the format so metadata, which is descriptive information about the file, could be captured from any application. Best of all, most computer users are familiar with the format and how to use them.

PDF is a great choice for your documents because they have built-in optical character recognition (OCR) technology, which means that they can be text searchable. For example, an instruction manual can be searched for specific text or phrases.

Have a relatively small volume of files? Those can be easily and conveniently stored in a PDF format. In fact, most desktop scanners come with software that will enable you to scan, name, and save a file in PDF format.

When to Use PDF:

  • If you’re going to scan your documents and just store them on your server or a hard drive
  • You only need to scan a low volume of files per day
  • If you plan to print any documents
  • Your company requires storing archived documents as PDF/A (see below)
  • You don’t use document management software
  • You don’t have a large volume of files

Pro tip: if you are scanning your documents just to have as an archive, and you don’t plan to edit them or access them often, you may want to save them in a PDF/A format. The PDF/A was created specifically for archiving. The format includes a “profile,” which means that it also stores data about fonts and colors so that the files can be read for years and years to come, regardless of what kind of software or internet browser is popular in the future.

If you’re an insurance company or benefit fund that needs to retain records for 60+ years, you may want to have both PDF and PDF/A copies for your archives.

PDFs can also be saved as:

  • PDF/E (for engineering and technical documentation archiving)
  • PDF/X (for graphics and printing)

You may also see the PDF options of PDF/UA and PDF/VT. These are standards created for accessibility and variable data printing, respectively.

TIFF: Tagged Image File Format (also seen as TIF)

TIFF files are the other most common file format for scanned documents. These are image files that hold a lot of detail. TIFF files also can compress very well and are commonly used to store scanned business records, patient files, student files, and government records.

If you have a large quantity of files to scan, it’s better to scan in a TIFF format. TIFF files can be efficiently compressed to optimize performance and file size. In addition, files scanned in a single-page TIFF format are compliant with health care privacy guidelines. For example, if you open a 400-page large patient file that is all contained in one PDF file, then you have most likely violated privacy guidelines. Also, the PDF file will be large, take more time to open, and be more susceptible to hackers and other unwanted parties.

As TIFF files can be comprised of single pages, it’s easy to add and subtract pages of documents. For example, if you’re working on an employee’s HR file, it’s easier to add to that file with TIFF images.

When it comes to scanning, one of the reasons that TIFF files are favored over PDFs is because a TIFF file is a true picture of the original document. That true picture preserves the integrity of the document whereas a PDF can be manipulated.

One of the drawbacks of TIFF files is that if you want them to be text searchable, you’ll also have to store a separate text file. However, if you’re working on these files within a document management system, this entire process is pretty seamless.

When to Use TIFF:

  • When you’re working with files that need to be added to frequently
  • If you primarily work with 200+ page documents
  • If you frequently use or plan to implement a document management system
  • When you have a large amount of files to convert to digital
  • If you plan to annotate or edit your documents after scanning them
  • When you’re working with files that must meet certain compliance standards (e.g. HIPAA)

JPEG: Joint Photographic Experts Group (also seen as JPG)

document scanning equipmentJPEGs are one of the most common image file formats for digital photography and web images, but not usually the best choice for your scanned documents. As images are resized or modified, the quality and data can be lost.

However, if you are scanning something like an archive of old posters or something graphics-heavy, JPEGs might be a great format.

Also, if you are using a content management system to hold all of your files and data, JPGs are perfect for storing logos, marketing assets, backups of website images, and printable collateral.

PNG: Portable Network Graphics

PNGs, like JPEGs, are great for web graphics. Like a JPEG, you may want to use this format for marketing materials and website image backups.

However, as they have a lower resolution than both TIFFs and PDFs, we also don’t recommend the format for scanned documents.

GIF, BMP, DOCX, and Other File Formats

We love a good GIF as much as the next person, but with fewer colors and a lower file quality, they aren’t a good file type for your documents.

BMP is an older file format that’s mostly been replaced by TIFF. You should only consider BMP if your ERP is an old, legacy system. And even then, it’d be better to initially scan as TIFF, make a backup, and then convert a duplicate set of TIFF files to BMP.

DOCX, PPTX, and other Microsoft Office files are good for living documents that require collaboration or updates. They’re not recommended for a historical or archived document that you don’t want changed, or files with personal information.

Again, if you’re going to be using an enterprise content management system for your files, you can store any kind of file in there without concern. Older scanned documents, new digital-born documents, pictures, audio files, and so much more can all be stored in one location.

Should I Use PDF or TIFF for My Scanned Documents?

If you’re still on the fence, take a look at our comparison chart:

Ultimately, the file format you use for document imaging isn’t going to make or break your digital transformation. Consider how your digital files will be stored and accessed, along with any kind of business standards your organization has. And remember: TIFF files can be converted into PDF files and vice versa.

What’s most important is being able to retrieve an image as quickly as possible when you need it. And that usually comes down to the kind of system you’re using.

Storing My Files in a Content Management System

laptop document management systemAs we mentioned earlier, if you’re using a true content management system for your files, then you can store everything you want in whatever format you want. There’s no need to convert any files unless your business has certain standards for storing documents.

Now here’s a fun fact: many content and document management systems store images in their native format but render (convert) these images to a different format as they are retrieved and viewed. Generally, the user doesn’t even know that this is happening.

There are multiple reasons for this:

  • By being stored natively, the original file/image is more secure.
  • The viewed/rendered image is now a working copy of the original image. It’s used for a very specialized purpose and safe from hackers and other unwanted sources.
  • Displaying an image in a common format enables the viewer to have more functionality. The viewer window can now easily email, annotate, reorder images, add or delete pages from a file, redact, lock, create a new version, print, integrate to an application, sign, download, perform routing, and carry out workflows.

In conclusion: the format of your files should be considered, but the choice is ultimately which format is best for your company, software, compliance and regulations, and the types and volume of documents to be scanned.

Essentially, don’t worry! A successful digitization project does not come down to whether you scan to PDF or TIFF files.

If you have any questions or comments on this article, reach out to us on LinkedIn or Twitter. If you’d like an expert opinion for your scanning project, don’t hesitate to contact us or give us a call at (630) 321-0601.

This post is part of the Datamation Guide to Document Scanning.

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2019-11-05 06:00:56

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The Benefits of Accounts Payable Automation

Even if you have your accounts payable processes down to a fine science, mistakes can still happen. That’s just the nature of mostly paper-based processes. And if you’ve ever found yourself wondering, “Did we pay that?” and unable to confirm that in less than a minute, then you should consider automating your AP processes. Eliminating mistakes and having immediate knowledge of your invoice status are just some of the benefits you can realize with accounts payable automation.

Read on for the rest of the benefits of automating your AP processes.

1. Significant Cost Savings

ap automation save costs on suppliesCost savings comes first because the savings are truly substantial. When you automate your accounts payable processes, you’ll see significant cost savings across the department.

Some examples are:

  • Less money spent on mailing invoices for approval
  • No costs to print or copy documents
  • Less money spent on office supplies
  • Free up your staff to work on other projects
  • Take advantage of early payment discounts

We’ve even heard from a client who had someone in their AP department retire, and because of how much was automated, they didn’t need to replace them. Not only did that save them in payroll, but also any costs associated with hiring and onboarding.

2. Eliminate Manual Data Entry Errors

No matter how skilled your AP employees are, there’s always the possibility of manual data entry error. We can’t help it! We’re human! But by automating your AP processes, you can eliminate costly data entry errors.

When you add documents to your software, the software automatically grabs important information and indexes it. An automatic workflow kicks off as soon as the invoice is confirmed and goes right to the designated approver. Once the process is over and everything is paid, your records are stored securely in your ERP and document management systems.

3. Better Vendor Relationships

ap automation better vendor relationshipsNo matter how great your vendors are, they’re going to get annoyed if you continually pay them late.

But when you implement AP automation, one of the benefits is that you can ensure that your vendors are paid on time, or early, every time. This will strengthen your relationship and that can lead to:

  • Early payment discounts
  • Product or service discounts
  • Industry insights you’re unaware of
  • Early access to new products or services
  • More customization to your specific needs
  • Referrals of your business to others

Once you get comfortable with your automated AP software, there are some that even allow for a vendor portal. Your vendors could log in and see the status of their invoices, which will eliminate many of the calls and emails.

If you don’t want to give vendors that kind of access, at least you’ll be able to give them the information quickly by just checking your system.

4. Immediate Approval Workflow

Ah, approvals. How much time in your day do you lose to chasing down approvals either in-person or by email?

One of the benefits of accounts payable automation is that you can create workflows that will immediately send off the invoice to an approver. And if the approver takes a while to approve? Follow up emails can be programmed to send with a reminder.

If you have multiple approvers, you can build the workflow to send to every single one. And if one of your approvers doesn’t approve the invoice? No problem. The workflow will send the document back to the AP department to handle whatever needs to be fixed.

Best of all, that entire document history is saved within your system, so you’ll know exactly who approved which invoice and when.

5. Easier 2-Way and 3-Way Matching

ap automation 2 3 way matchingWe don’t need to tell you why 2- and 3-way matching is important in accounts payable. What we can tell you is that automating makes this process much easier and take far less time.

You can do this by following these simple steps:

  • Add your documents to your document management software either by scanning paper or uploading PDFs
  • The system pulls the information from the documents (or you can manually enter it into index fields)
  • Do a simple search or run workflow to group the related documents together by the PO number

That’s it! Your days of getting up to pull documents from the filing cabinet and cross-referencing them by hand are over. The only time a human hand touches the invoice is if you scan it into your system.

This is also helpful if you have an audit – just pull up the related documents via a simple search! More on that later.

6. Quickly Identify and Solve Exception Processing

Another one of the benefits of accounts payable automation is that it will immediately identify invoices that don’t match the purchase order.

Once the invoice is brought into the system, based on rules you set up, it will try and match itself to the accompanying PO. Then you will be able to compare the documents and make sure that the amount matches.

If it doesn’t, you’ll have all the information right in front of you when you call the vendor to solve the error.

7. Stress-Free Accounts Payable Audits

Even though they’re important, nobody looks forward to an audit. Combing through files just to find a single document is time consuming for both the employees and the auditor.

With AP automation, audits take much less time and are far less stressful than keeping everything on paper. Here’s how:

  • Putting every invoice, purchase order, receipt, etc. into the system means that you can find any document you need with a simple search
  • Document audit trails show exactly when a document was added, who looked at it and when, who approved the invoice, and when it was marked paid
  • Auditors can spot discrepancies quickly via the dashboard or a search

It’s also highly likely that the last bullet point won’t even happen, but it’s better to know about a problem sooner rather than later.

With AP automation, audits are over in a snap and your department can get back to work.

8. Greater Visibility into Business Finances

When your invoices and purchase orders are all on paper, it’s hard to have a sense of what stage of approval or processing that every invoice is in. That also doesn’t make it easy to know how much money has been paid compared to how much still needs to be sent out.

But with a good AP Automation software, you’ll be able to have instant insight into the status of your invoices.

Some software features an impressive dashboard feature that lets you look at your invoices holistically and see their status, history, and accuracy. Software like Square 9 GlobalSearch lets you group invoices into specialized searches so you can see what’s outstanding and where it is in the approval and payment process.

As you can tell, automating your AP processes will truly give you some powerful benefits and take your department to the next level. With invoices handled quickly and completely when they come in, your employees will have the time to focus on higher level work.

Interested in learning more about how AP automation can help your business? Give us at call at (630) 321-0601 or contact us.

This post is part of the comprehensive Datamation Guide to AP Automation.

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2019-09-12 06:00:07

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Everything You Need to Know About Document Management

Are you still doing the majority of your organizational tasks on paper? Do you loathe a request because you know that you’re going to need to walk down to the storage room and rummage around paper files for an hour? Then it sounds like it’s time for a document management solution.

Every day business moves faster, more goes digital, and it’s costly to stick to old systems and habits just because it’s what you’ve been doing. Scanning your files and media provides a ton of benefits and you don’t necessarily have to change everything overnight.

Let’s go through the three levels of document management, what they each mean, and how you can implement them for your own business.

If you want to jump to a specific section:

1. Basic Scanning and Archiving

The first level is basic archiving. This means scanning your records how they are in their file folders and naming your new digital files after the folder. Once documents are scanned, you can store digital files on your network server or an external hard drive. Not only will this clean up your paper files, but it creates a reliable back up in case of a disaster.

You have two options when you want to scan your files: do it yourself or outsource it to a document scanning company.

DIY, Internal Scanning

If you want to scan your own files, you’ll need to purchase or rent a document scanner. Personally, we recommend desktop scanners from Kodak or Epson. These scanners are easy to use and can usually be purchased for under $350. If you know you’re not going to need or want a scanner after conversion, these and other production scanners can also be rented.

Outsourced Scanning

If you choose to outsource your scanning, the company will come to your office, box up your records, take them back to their office, and scan them at your specifications. Make sure that you decide prior to conversion exactly how you want your files to be named and what format you want them in (e.g. PDF, TIFF, etc.). If unsure, ask the company!

Outsourcing will also allow your files to be made text searchable so you can find anything you need within the body of the document.

The cost to outsource is around $.05 to $.08 per image scanned. This makes a standard banker’s box of files cost around $200 for a full scan with text searchability.

Related resource: Should You Outsource Document Scanning or Do It In-House?

2. Document Management System for Storage and Retrieval

The next level, and what most companies are migrating towards these days, is a document management system for storage and retrieval. You may have also heard these referred to as content management systems or imaging systems. The focus of this system is to have a centralized repository of all of your content – and not just your previously scanned files. These can include emails, PDFs, spread sheets, video, audio, and CAD files, among others.

Are Document Management and Enterprise Content Management the Same Thing?

laptop document management systemSometimes document management system is used interchangeably with enterprise content management, but they aren’t entirely the same thing.

Document management system (DMS) refers specifically to how you store and access your documents, along with monitoring the lifecycle of those documents.

Enterprise content management (ECM) is how every single piece of information in your business is used. This includes strategies and tools like workflow that are programed to send your information to the person who needs it. We’ll touch on ECM more in level three.

Now that you know the basic differences, let’s go more in-depth with document management software.

Benefits of a Document Management System

The power of a document management system lies in its capability and scalability to become an enterprise solution. Benefits of a document management system include:

  • improving business processes
  • protecting information from theft and disaster
  • helping comply with regulations and guidelines
  • collaborating among teams, whether in-person or remote

Types of Document Management Systems

Cloud computing imageThere are two methods for implementing a document management system: on-premises software or an outsourced cloud.

For an internal, on-site system, you’ll need to purchase software. These sell for around $1,800 to $2,500 per license, though does not include any kind of installation or training services. All of this is hosted on your own servers and will need continual IT resources.

Outsourced cloud solutions start around $120 per month. For some software, you can have unlimited users. Others, they may charge per user but provide far more features. There is no term minimum or maximum – you use the system as long as you want. And since the software is hosted and maintained elsewhere, you do not need to have nearly as many dedicated IT resources, if any.

Which Document Management System is Best for My Business?

Either solution is a good solution, but it’s really up to your organization and culture to decide what will work best for you. Here’s a side-by-side comparison chart to help.

Please note that this chart compares PaperVision Enterprise software to ImageSilo. Other software comparisons may differ.

cloud-based or on-site document management chart datamation

For a downloadable PDF of this chart, click here.

More and more small and mid-sized businesses are choosing cloud-based systems so they don’t have to invest heavily in IT support. Larger organizations tend to favor on-premises systems so that they have full control over every facet of their information.

That being said, it’s still best to analyze your current and future business goals when making this decision!

3. Fully Integrated Document Management Solution

collaborate with integrated document management softwareThe last level is implementing advanced system features to have a fully integrated document management solution. This is basically your enterprise content management, or possibly content services, as you will need to consider multiple processes and tools in addition to your document storage.

At this level, you can use advanced features to really revolutionize the way that you work. You can change your business processes to be more efficient than ever. In fact, many companies choose their document management systems based on what advanced features they can have.

Depending on the system you have, these will either be included in your price or need to be purchased as add-on licenses.

The advanced system features fall into three main buckets:

  • workflow
  • integration
  • e-forms

Workflow

workflow feature document managementThe most commonly implemented advanced feature is workflow. Workflow provides automated routing, checklists, approvals, integrations, and reporting.

Examples include:

  • Tracking and assigning insurance claims based on workload and processor specialty
  • Routing an invoice to a department head for approval and general ledger (GL) coding
  • Matching and approving an invoice based on the purchase order (PO) and receiving information
  • Administering and calculating a retirement benefit based on the appropriate plan for that employee

Integration

Integration is a powerful capability that connects the document management system with other key applications in your organization. This helps improve productivity and service levels as the systems will be able to speak with each other. Also, employees won’t manually have to switch back and forth between applications.

Some examples include:

  • A school employee works in the school student information system. By clicking an “open file” button she can pull up the student file from the document management system
  • A Human Resources specialist works in the HR information system. By entering CNTL and F9, he can pull up an employee’s personnel file
  • An accountant can look at their accounting system, and while on the phone with a vendor, pull up the vendor invoice without switching back to the DMS
  • An employee working in their claims processing application can have an insurance claim appear immediately

E-forms

fill out eforms anywhere document managementThe main benefit of electronic forms (e-forms) is that they cut down on paper, in addition to increasing accuracy and productivity. Examples of e-forms you’ve probably seen are online application forms and online shopping.

Business-based examples include:

  • Order forms: workflow and integrations automatically route and process the order
  • Health history and HIPAA forms in a physician’s office: fill out on a tablet and then PDF files can be routed and emailed to you and the physician’s office
  • An emergency contact card for a student: fill out on-line by a parent or guardian
  • A job application form: fill out using an e-form and routed to the proper party for review
  • A survey form: collect data without having to locate and process paper surveys

Just about any process that you perform on paper can be converted with a fully integrated document management system that include these advanced features.

Wrapping it up

Okay, we covered a lot, so here’s a brief synopsis:

  • Level One: Basic Scanning and Archiving means scanning your documents so you can clear out your office and find information easier.
  • Level Two: Document Management System for Storage and Retrieval means investing in a document management system so you can store those scanned documents in a centralized location that, depending on permissions, can be accessed by any employee from anywhere.
  • Level Three: Fully Integrated Document Management Solution means completely revolutionizing your business processes with workflow and other tools.

Every organization has different needs, so it’s possible that level one will be enough for your business. You may also want to completely revolutionize your paper-based processes and are aiming for level three. The good news is that no matter which level you implement, you’ll definitely be in a better position than you were before.

If you’re ready to implement one of these levels, we’d love to help you do it. Give us a call at (630) 321-0601 or contact us.

Have a question or comment about this article? Find us on Twitter or LinkedIn. We’d love to hear from you.

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2019-09-05 06:00:00

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Should You Outsource Document Scanning or Do It In-House?

So you’ve decided that you want to make your business or organization paperless, or at least want to scan a ton of backfile documents. There are so many great reasons to take your documents digital and the time you’ll get back from automating processes is more than worth the upfront conversion cost.

But now the decision you have to make is if you want to scan all of your backfiles yourself or if you want to have a third-party company do the scanning for you. There are benefits to both ways, which we’re going to cover below.

First, let’s go over outsourced document scanning.

Benefits for Outsourcing Your Document Scanning

1. High Speed Production Scanning Equipment

document scanning company equipment
A third-party company will already have the equipment for a scanning project.

As a document scanning company’s business is document scanning, they already (or should) have top-of-the-line high speed production scanning equipment. These scanners can process hundreds of pages per minute, which is much fast than the typical desktop scanner.

2. Staff Experienced in Scanning Services

Along with already having equipment, third party scanning companies also already have trained and experienced staff to handle the preparation, scanning, and indexing of your documents. Scanning can start immediately and end faster than if you have to decide on a process and train your own employees.

3. No Need to Buy/Rent Your Own Scanners

As the company already has their own, you will not need to spend hundreds (or even thousands!) of dollars on your own scanning hardware and software.

4. Adequate Space to Process Your Records

A scanning company’s entire office is arranged for how to best prep and scan your documents. You won’t need to find a space in your own office for the scanning.

5. Knowledge of Process and Standards

document scanning company staff office
Document scanning companies are designed specifically for scanning projects and have highly-trained staff.

Not only do they know the best way to convert your documents, they’re going to do it at the highest level of output quality. A scanning company can also advise the best output and storage for your particular needs.

6. Known Costs

When you outsource to a document scanning company, they should provide you with an itemized bill before you sign the contract. This means that you will know exactly how much the project will cost and there won’t be any surprise fees or expenses. Often, organizations that opt to scan themselves don’t realize how much labor time and costs will go into the project.

7. Reduced Down-Time with More Deployable Equipment

You won’t lose any time on your project if equipment breaks or goes down. Companies plan for this in their day-to-day operations and should have contingency plans and backup equipment to keep everything running business as usual.

8. Turnkey Document Management Solutions

If you aren’t entirely sure what you want to do with your new digital files, a document scanning company will have the expertise to recommend (and if you want, setup) a new document management solution for you. A good company will take the time to listen to your organization’s goals and then recommend the right solution from a variety of choices.

Now let’s cover the benefits of keeping your scanning project in-house.

Benefits for In-House/On-Premises Document Scanning

1. Greater Project Control

When you’re in charge of scanning your own documents, you can completely control everything within the scanning project. You can pick your own software, hardware, employees, location—everything! If you decide you need to change something or reprioritize documents, it’s an easy correction to make.

2. Knowledge of Your Organization’s Objectives

shred unneeded documents
You and your company will know best which documents can immediately be destroyed.

Doing the scanning in-house means that you can control input and output according to your organization’s objectives. You will know better than any vendor what’s critical to your company’s success and you can translate that into your scanning project.

3. Ability to Reduce Unnecessary Material

Since you’ll be preparing your own files, you can take a look at the documents and determine if they even need to be scanned. It’s very possible that 40-60% of your documents are older than your retention policy and simply need to be destroyed.

Pro tip: if you don’t have a retention schedule/policy, you really should put one on paper before starting a scanning project. You don’t want to destroy something you may need and you don’t want to scan an unnecessary amount of paper.

4. Possible Lower Cost

Depending on the amount of documents you need to scan, it’s possible that doing it in-house will have a lower price point than outsourcing. That comes from you knowing the documents better than any company, so you would know what may not need to be scanned.

However, be aware of hidden costs. There are a lot of factors to consider (employee time, transportation costs, hardware) so it’s important you get accurate quotes for both scenarios. Remember that any time your employees spend preparing and scanning documents will be lost from other work.

Ultimately, it comes down to your business’ priorities, budget, timeline, and preference as to which scanning method you pick. And no matter which choice you make, the entire process must be closely- and well-managed with multiple points of quality control built in. This will ensure that your final images are readable and usable. Saving money may not be worth it if you end up with poor quality files that you can’t use.

If you have any questions about either choice, you can always contact us or give us a call at (630) 321-0601. We’re happy to support any scanning project that you have in mind!

This post is part of the Datamation Guide to Document Scanning.

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2019-07-31 06:00:58

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Why Manual Data Entry Causes Problems (and What You Can Do!)

No matter the situation, no matter the employee, no matter the time, any situation that involves manual data entry is going to be subject to error. And it’s not necessarily someone’s fault—there are lots of things that can happen to make your data entry just a little less than perfect.

Here are some of the problems that can be caused with manual data entry:

1. Human Error

The first on our list is perhaps the most obvious. No matter how great of an employee you have, there will be mistakes—it happens to everyone. People can have an off day, they may have their fingers on the wrong keys, or they could have a workplace distraction. Now multiply that by however many people you have doing data entry.

2. Expense

Not only do you have the expense of an employee’s salary, but also their workstation, computer, and any time taken to train them. On top of that, if the training is inadequate, employees will not perform at their best.

With any manual task, data entry by hand takes up a lot of time. Employees have to look at the file or record to enter, enter the data, and then double check their work. While these aren’t many steps, this does take a lot of time to perform and just as much to check.

Worst case scenario, these errors can cost your organization millions.

3. Missing Items

With manual data entry, the employee usually will be handling paper invoices, bills, and other important documents. With the documents being delivered, sorted, used, and filed, it’s not uncommon for something to go missing. If the wrong file goes missing, it can lead to financial penalties and strained relationships with clients and suppliers. It can also lead to our next problem.

4. Inaccurate Data

When data is entered incorrectly, it can lead to all sorts of problems. You may have wrong account numbers, prices, or information. And if you rely on this kind of information to make big decisions, you could be making the wrong ones.

data entry problems

So what can you do about it?

If you want to stick with manual data entry, make sure that you invest the time in proper training and build in some quality control checks to ensure that your employees are giving the best output.

But another choice, especially when it comes to accounts payable, is to invest in an automated AP system. An automated AP system not only cuts down on expenses and human error, but you can also:

  • Use AP processing data to forecast cash flow
  • Form better cash management plans
  • Increase visibility into invoice processing
  • Build up relationships with suppliers

When it comes to suppliers, you can even incorporate a portal for them. This gives them the ability to get a better idea of where they stand with payment, deliveries, and other information. Also having that open line of communication between suppliers and other departments makes almost every process and function much smoother and less prone to error.

Finally, sometimes suppliers give businesses an early payment discount. With your system streamlined and costs cut back, you can take advantage of these savings which will save your business even more!

Interested in learning more about what automated AP can do for your business? Contact Datamation or give us a call at (630) 321-0601 today.

This post is part of the comprehensive Datamation Guide to AP Automation.

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2019-02-12 00:00:00

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Get a No Risk, Free Sample Scan of Your Records from Datamation

When it comes to your organization’s information, we understand that you want to make the right choice for digitizing your records. Not only do you want to make sure that the company you’re working with knows what they’re doing, but you also want to make sure that after the scanning process, your data is easy to read, access, and use.

That’s why Datamation is happy to give you and your business a free sample scanning of your records with a no risk, test drive of our services!

Let us digitize a sample of your paper, microfiche, or blueprints and drawings. Then we’ll upload them to a secure version of the industry-leading document management software, send you a link and login so you can look over your files, and host them at no charge for up to 30 days. It’s a no risk way to get a real feel for the power of imaging.

Here are the benefits of this free sample:

  • Observe the final product of your scanning without any cost
  • Get hands on experience with how to search your scanned documents
  • Navigate through the leading document management system (again, without any cost)
  • Test your end product to eliminate any risks and unknowns

And best of all? If you are within the Chicagoland area, we’ll come pick up the sample at no charge.

Now here’s the fine print: you’ll need a significant number of files to take advantage of this free sample.

Ready to go paperless? Give us a call at (630) 321-0601 or fill out the form below for your free scanning sample.

Oops! We could not locate your form.

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2019-01-22 06:00:10

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Start off 2019 with a Free Epson Scanner!

*Please note that this free Epson scanner offer has ended. But please feel free to browse Epson scanners on our website.

No, you didn’t read that wrong. Businesses can request a free Epson scanner, and subject to limitations on eligibility*, you’ll either receive a free scanner or you’ll be invited to participate in a 30-day evaluation program.

Here are the models you can choose from:

Epson Model Features MSRP
DS-320 Mobile, 25 pages per minute $299
DS-530 Desktop, 35 pages per minute $399
DS-770 Desktop, 45 pages per minute $649
DS-780N Networking, 45 pages per minute $799
DS-860 Workgroup, 65 pages per minute $999

With every scanner listed on this page, you also get a 3-year limited warranty, worry-free reliability, and compatibility with virtually all scanner software.

Not sure what you would do with scanner? With a brand new scanner you can:
● Digitize your receipts, invoices, and other paperwork
● Centralize your personnel files in one location
● Clear out the file room and reclaim more space in your office

Is your 2019 resolution to go paperless but you have way more paper than what a single scanner can handle? Don’t worry—we can still help you out. Check out our Document Scanning Quote Calculator to get a sense of how much your conversion will cost in 30 seconds or less.

Either way, what are you waiting for? Contact us via the form on this page (make sure you put “Free Epson Scanner” in the message) or give us a call at (630) 321-0601 to get the ball rolling. If you’re on a mobile device, call or click here to contact us.

Don’t wait – this deal won’t be around for long!

*Only one scanner per organization. Businesses must have 500+ employees and never purchased an Epson scanner previously to be eligible for a free scanner. Businesses with fewer than 500 employees must have never purchased an Epson scanner previously to be eligible for a free trial.

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2019-01-03 06:00:40

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Cloud Document Management and Storage FAQ

Datamation’s cloud based document storage system, ImageSilo, is a great way to store your documents digitally. And while the number of companies choosing cloud storage increases every day, its important to weigh your options between on-premise document storage and cloud storage. We’ve compiled some of the most frequently asked questions about cloud storage below, and we’ve also developed a comparison chart to show you the similarities and differences of cloud-based systems and on-site systems line-by-line.

1. How much will it cost me to implement?

When you purchase ImageSilo, your initial investment into the system is tax-deductible, meaning that ultimately, you wont be spending any of your own capital. On-site systems, on the other hand, are not tax-deductible, so your capital expenditure will be much higher.

2. Do I have to pay for individual user licenses?

ImageSilo allows your company to have unlimited users, with no licensing fees. This allows information to be readily accessible across projects, departments, and business locations. Most on-site systems charge per system user, which means the more users your company has, the more fees you will incur.

3. How does IT maintain a cloud system versus an on-site system?

Cloud systems like ImageSilo do not require any maintenance from your IT team! Instant upgrades are performed by Digitech Systems, and the information is monitored automatically, 24/7. This means that your IT team is free to deal with more immediate issues that help drive the company forward. An on-site system requires regular maintenance from your internal IT team.

4. What is uptime, and why does it matter?

Uptime is the amount of time that a system is up and running, measured in percentages. ImageSilo has an unmatched uptime of 99.999% since 1998, which means that in 20 years, the ImageSilo system has almost never been down. This matters because systems that experience frequent downtime may not be as secure, and are obviously not as accessible at all times. ImageSilo has a proven track record of being continuously operational.

5. How long is the contractual obligation with either type of system?

Most on-site systems have a contractual term of 23 years, during which you are obligated to use that system. ImageSilo, however, can be used month to month. If you find another system, you don’t have to wait years for a contract to expire.

6. Will our information be secure when it is stored digitally?

The security of on-site systems may largely depend on the system that you use, and the actions that your company takes to secure that information. Some companies simply feel safer knowing that their information is on-site, in their own hands. However, that in no way means that cloud storage is less secure. On the cloud storage side, ImageSilo has five layers of security to keep all of your data safe and invisible to even Digitech employees. You can even track who has accessed what information with an audit trail.

7. How long will it take to train employees on a new system?

It depends on the system. If you are replacing your long-standing system with a completely new one that doesn’t utilize any of your company’s current applications, then training will take some time. Because ImageSilo allows your company to use your current line-of-business software and has a point-and-click integration module, it takes about five minutes or so to train employees on the system.

You wouldn’t hire a new employee without checking out their employment history and qualifications, would you? Finding the right document management system is no different. When you are deciding between on-site or cloud-based, use these questions and your company’s needs to guide your decision. Download the chart below for an even more comprehensive look at the differences.

on-site vs. cloud document storage

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2018-08-14 00:00:00

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